Orders placed on weekdays before 19.00 and paid are shipped the same day via UPS. In principle, this order will be with you the next day offered by PostNL . You will receive an e-mail if your order is shipped.
| 1st parcel delivery | 2nd parcel delivery |
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | Saturday |
| Saturday * | Monday |
* Are you not at home when PostNL you offer package on Saturday? Then the 2nd attempt on Monday.
Are you not at home when your parcel PostNL delivers? Then PostNL offers by default on your neighbors. Not much luck? Also Dan will leave a message for you. This contains a "non-home code. This code can be on the same day until 22:00 My Package indicate when our driver can come a second time. One day, time and location which suits you best. If you are unable to deliver to a 2nd attempt off your package and you do not enter anything in My Package? Then you can pick up the shipment at your Post Office. You have three weeks this time. PostNL employees ask you when picking an identification.
Package misdirected or search
Is a package delivered to you, but for someone else? Let PostNL know. You can call 0900 - 0990 (€ 0.45 per call). It may also be that PostNL with you at the door to ask for the package.
Is your package is lost? Look through Track & Trace whether and where the shipment is delivered.
Or call 0900 - 0570 (€ 0.45 per minute).
The shipping in the Netherlands are free.
Shipping abroad
Would you like to place an order with a shipment to another country? It's possible. Then please contact us. Parcels abroad are delivered by PostNL.
